Welcome to the Ink Stitch Press Shipping and Returns page. We aim to provide a seamless shopping experience from the moment you place your order to the moment you receive it. Our Shipping and Returns policy ensures that you are well-informed about our delivery processes and how to return any items if necessary.

Shipping Information

Delivery Times:

We strive to process and dispatch all orders as quickly as possible. Once you place your order, you can expect your custom apparel and personalised products to be delivered within 5-7 business days for standard shipping. For expedited shipping, delivery times may vary depending on the destination.

Shipping Costs:

We calculate shipping costs based on the weight of your order and the delivery destination. During the checkout process, you will receive a detailed breakdown of the shipping costs before completing your purchase. Additionally, we offer free standard shipping on orders over a certain amount, which will be clearly indicated on our website.

International Shipping:

We are pleased to offer international shipping to many countries. You will receive international shipping costs and delivery times during the checkout process. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient.

Returns Policy

At Ink Stitch Press, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, our returns policy allows you to return items under the following conditions:

Eligibility for Returns:

•Items must be returned within 30 days of receipt.

•Products must be in their original condition, unworn, and with all tags attached.

•Customised or personalised items are non-returnable unless there is a defect or error in the customisation.

How to Return an Item:

To initiate a return, please contact our customer service team at enquiries@inkstitchpress.co.uk with your order number and details of the item you wish to return. Our team will provide you with instructions on how to proceed with your return.

Refunds:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, we will process your refund, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges:

If you need to exchange an item for a different size or style, please contact our customer service team. We will guide you through the exchange process and ensure you receive the correct item as quickly as possible.

Contact Us

If you have any questions about our Shipping and Returns policy, please contact Ink Stitch Press at:

•Email: enquiries@inkstitchpress.co.uk

•Phone: 07754 929872

We are here to help and ensure your shopping experience with us is smooth and enjoyable.