Welcome to the Ink Stitch Press Help & Support page. We are here to assist you with any questions or issues you may have regarding our products and services. Whether you need help with an order, have questions about our customisation options, or need technical support, you will find the answers here.
24/7 Support
Ready to help
Mini Shop
Introducing our Mini Shop: a new, user-friendly platform for your business to showcase and sell unique, custom-designed products directly on Ink Stitch Press's website.
Support Specialist
Our dedicated support specialist provides exceptional, personalised assistance, ensuring every customer at Ink Stitch Press enjoys a seamless experience with expert guidance, swift problem-solving, and a strong commitment to customer satisfaction.
Seller Standards
Our workmanship at Ink Stitch Press is distinguished by meticulous attention to detail, superior craftsmanship, and a commitment to using only high-quality materials, ensuring enduring elegance in every custom-designed product.
FAQ
Find Answers
We specialise in high-quality printing and embroidery techniques to personalise your workwear and can also provide Heat Transfer Vinyl, ensuring durability and a professional finish.
To find out further information on the methods we use, please visit our blog post using the links below:
The Art of Embroidery: Advantages and Limitations
The Future of Apparel Printing: Exploring DTF Technology
Exploring Heat Transfer Vinyl: The Pros and Cons of HTV Embellishment
We offer a broad range of workwear for personalisation, including polo shirts, t-shirts, fleeces, hoodies, jackets, and more. Explore our product range for the full list.
Placing a custom order is straightforward! Simply choose your workwear, select the personalisation option, and upload your logo or design.
For items requiring customisation with logos, we ensure delivery within 14 working days. This timeframe allows us to give your order the attention it deserves, ensuring high-quality personalisation and satisfaction.
One of the unique aspects of our service is that we have no minimum order quantity. This flexibility sets us apart, allowing us to cater to both individual and bulk order needs. Whether you need a single item or a large batch, we’re here to personalise your workwear exactly as you require.
We typically personalise items from our own range to ensure quality. However, if you have specific requirements, please discuss them with a member of our team.
For best results, we recommend vector files in formats like AI, EPS, or PDF. High-resolution JPEG or PNG files are also acceptable.
A setup fee is applicable for certain types of personalisation, especially for first-time orders. This covers the cost of preparing your unique design for production and will only be charged as a one off fee, any subsequent orders will not be charged again.
Due to the custom nature of personalised items, they are non-returnable unless there is a fault with the product or personalisation. Please review our return policy for more details.
Do to the nature of our products, unfortunately once an order has been created these can not be cancelled unless there is a fault on our part. If the order has been damaged in any way then you must contact us within 10 working days of receiving the order.
The best thing you can do is to contact us as soon as possible at sales@justuniqueboutique.co.uk quoting your order reference and the amendment that is needed. Please note that we cannot guarantee the amendment will be made if not received promptly, but we will always try our best to accomodate.
Currently we are an online business only, therefore we do not have a shop that you can visit.
Unfortunately we do not currently deliver outside of the UK.
We’re really sorry that you aren’t happy with your product as we know how important it is for it to be perfect. Please fill in the Contact Form and we will contact you as soon as possible to see what we can do to help.